Returns - How do I return an item?

To return unwanted or damaged items simply: Email - [email protected] detailing your order number and the item(s) you wish to return.

  • You need to return unused unwanted goods within 14 days of receiving your order
  • You need to tell us about damaged goods within three days of receiving your order

  • Returning unused goods: Wrap the item (with all its documents and components) back in its original packaging.
  • Do not post it to us as this may delay your refund.
  • To ensure we can accept items you return, please make sure : The item is unused and in a resalable condition The box has no writing or return numbers on it Ensuring all manuals and components are included And you use the original packaging

Returns after 14 days We can only accept unwanted items after 14 days at our discretion, and for less than the full credit value.

Food and drink returns Sorry – we cannot accept any food or drinks returns – including biscuits, coffee and water – because of health and safety regulations.