About Us ...
About Leo Office Supplies?
Leo Office Supplies is part of Leo Products Ltd a registered company in England and Wales. Registration Number 04921502, VAT no 844226140GB
For our full contact details please click here.
How do I order using Leo Office Supplies?
Making your first order with Leo Office Supplies is easy. Click here to register and take advantage of our great special offers, discounts and shopping tools. Why use Leo Office Supplies? Save time by using our industry-leading shopping tools for searching and ordering up to 20,000 products. Save money through our Lowest Price Guarantee, Free Delivery, Free Returns, Free 30-Day Instant Credit Control your spending by eliminating wasteful/unauthorised purchases. Set rules on budgets and approved products using our website. See What is Cost Centre Management? You can also receive email alerts about special offers. Enjoy risk-free shopping: we’re here to make your shopping experience completely secure. Easy ways to pay Business users can buy now, pay 30 days later. You can use our account facility to pay for orders after you receive your goods. All credit card transactions are processed by Streamline and SagePay ensuring Security Hassle-free returns We operate a hassle-free returns policy. If you are not 100% satisfied, we’ll arrange to pick up the goods and you will receive a full refund. (Please note: for a full refund, you need to return goods within 14 days in a resaleable condition.) Your privacy Rest assured, we collect only information needed to process your order: Leo Office Supplies will not sell, trade or rent your information to a third party. Your security Our secure server software (SSL) encrypts all the account and payment information you input before it’s sent to usTop
How do I register?
To register click. "Register" at the top of the page, you will then be asked to enter your email address and a password, the next screen will then ask you to enter you delivery address. After you have confirmed your details your account will be registered and you will be able to place orders. A reminder of your login details will be emailed to you.Top
Do you provide bulk discounts?
Yes, you will find that some of the products on our website will already have bulk discounts attached to them that will be applied when you add the product to your shopping basket. However if you would like to order a product in bulk that does not currently have a bulk discount attached please email at firstname.lastname@example.org where we would be happy to provide you with a bulk discount.Top
Our Price Promise?
Our aim is to provide the cheapest office products because of this we check our prices against our compeitiors to make sure over a basket of goods we are the cheapest you can see evidance of this by (looking at the price comparision). However if you find a product on another website at a cheaper price we will refund you 100% of the diffrence all you have to do is email us at email@example.com providing your order number, address, name, payment method (for security reasons) and the URL of the website where you found the cheaper price so we can check it! The price promise does not apply to; Products in different pack sizes or being delivered on different services (e.g. not next day) Genuine pricing errors made by on-line suppliers (i.e. typographical errors) Products that are not new or sold through market place sites (e.g. Ebay) Products supplied into the UK by non-UK based companies Promotional products (i.e. on pack promotions, free items, short term offers and not general day to day prices) EOS (printer cartidges), software and business machines.Top
Placing Orders How do I place an order?
Our cut off for next business day delivery is 5:00pm, Orders received on Friday after 5:00pm, Saturday and Sunday will be delivered on Tuesday Once you have found the product(s) you wish to purchase enter the quantities you wish to purchase and click "add to basket" button to place items in your shopping basket. When you have finished shopping and selected all the products you wish to purchase, click "Checkout" You will then be taken through our three step checkout process where you will: 1)Review Order 2)Enter/ review billing and delivery addresses 3)Enter payment information and select the "Place Order" button to submit your order.Top
Delivery & Dispatch How much does delivery cost?
Delivery is free on Orders over £40 ex Vat On orders under £40 ex Vat. We charge £3.95Top
When will my order be delivered?
To receive your order next on the next working day, please place it before 5pm. Orders placed on Friday evenings after 5pm, Saturdays and Sundays will be delivered on Tuesday. Our delivery times are 9am to 6pm, Monday to Friday. Delivery Exceptions - Items such as furniture, electrical items, out of stock items and special orders may take longer to be delivered. Couriers - All of our stationery orders are delivered by Fedex UK (formally ANC) a signiture will be required on delivery.Top
Where do we deliver to?
We deliver to all of Mainland UK, Northern Ireland and the Isle of Wight. We require a signature so please ensure someone is available . We do NOT deliver to the Scottish Islands, Isle of Man, Channel Islands or Isles of Scilly. We do NOT deliver to PO box addresses. REMOTE POSTCODES: A limited number of remote postcodes are subject to an additional delivery charge. We will notify you immediately if this applies to your order, and will only proceed with your approval. DELIVERY UPSTAIRS: Please also be aware that the courier is contracted to deliver to the address stated on the order. Please include your relevant FLOOR number on the order. FURNITURE: The courier is only insured to deliver FURNITURE items to the GROUND FLOOR ONLY. You will need to arrange for transportation of the goods yourself to any other floor.Top
Can I choose when delivery takes place?
Unfortunately no, Goods, with the exceptions of furniture, safes and back ordered items are delivered next business day. Delivery times are between 9am and 6pm Monday to Friday, the courier that is used for all stationery orders is Fedex UK (formally ANC).Top
Where is my order?
For next-business-day delivery, you need to place your order before 5pm. Orders received on Friday evenings (after 5pm), Saturdays and Sundays will be delivered on Tuesday. Delivery times are between 9am and 6pm, Monday to Friday. We use Fedex UK (formally ANC). If you are not around when we try to deliver a calling card will be left allowing you to re-arrange delivery at a time that suits you. If you feel that your delivery is late or has not turned up please email us at firstname.lastname@example.org.Top
Can I track my order?
We are currently developing an online delivery tracking service. In the mean time if you wish to find out the status of your delivery please email us at email@example.com All items that are in stock will be delivered next business day apart from furniture, business machines and special order items.Top
I have items missing from my order?
Some items may be on back order and will be delivered at a later date, please check your email confirmation and dispatch note. If there is no record of a further delivery, please email us at firstname.lastname@example.org and we will arrange for a replacement to be sent out to you.Top
I have recived a damaged item?
If your order includes a damaged item(s), please contact us within three working days of delivery. Email us on email@example.com quoting your order number, delivery address and the product code of the damaged product. Once we have the relevant information from you, we can collect the damaged item(s) and deliver a replacement(s).Top
I want to cancel an item on backorder?
A backorder is an item for which we are awaiting a new supply of stock. If you have ordered an item which is unfortunately on on backorder, the rest of the items in your basket will still be despatched on the Next Day (Standard) Service. You should recieve a notification via e-mail should any of your items be on backorder. You then have the option to cancel the item or wait for automatic delivery of the goods on the 'due date'. If you have not, please email us on firstname.lastname@example.org Other items in your basket may include promotional items such as catalogues and/or free gifts. If the items(s) you require are on backorder and your delivery is split you will not be charged an addition postage fee.Top
When is my backorder due?
You’ll receive an email to let you know if any of the goods you have ordered are on backorder. The email will contain a due date, which is the date we expect to receive new supplies of the product. As soon as we receive your items, they will be sent out to you automatically. It is possible – though very unlikely – that this due date will change, as we are dependent on manufacturers’ timings for the arrival of new stock. If there are any changes, we will update you asap. You also have the option to cancel the order if you wish.Top
I have recived an item I do not require?
For free collection email email@example.com within 14 days of delivery. Please remember: the item(s) must be in the original packaging and in a resaleable condition. if you are returning a business machine, it must be in an unopened box, unless it is damaged or faulty. What happens next? 1. We email you a returns number. 2. We collect the unwanted items within three working days of issuing the returns number. 3.We will authorise a credit within a week of collection. 4.If you paid by credit/debit card, your refund will appear on your next credit/debit statement.Top
Other Delivery & Dispatch Questions?
If you have any other questions please email firstname.lastname@example.org or call us on 01306 743857 where we would be happy to help.Top
I have forgotten my login details?
You need to login to access your account information on Leo Office Supplies and place orders. Your account number - will begin AG0 (the 0 is a zero) number given in lowercase and will consist of 2 letters and 6 numbers Your User name - will in most cases be your first initial followed by your surname with no spaces. Your password - will be the password you entered during registration. If you have forgotten your password please Click here and we will e-mail you your login information.Top
How do I logout?
To logout simply press logout at the top of the screen.Top
Returns How do I return an item?
To return unwanted or damaged items simply: Email - email@example.com You need to return unused unwanted goods within 14 days of receiving your order You need to tell us about damaged goods within three days of receiving your order Checklist: Returning unused goods: Wrap the item (with all its documents and components) back in its original packaging. Do not post it to us as this may delay your refund. To ensure we can accept items you return, please make sure : The item is unused and in a resaleable condition The box has no writing or return numbers on it Ensuring all manuals and components are included And you use the original packaging Returns after 14 days We can only accept unwanted items after 14 days at our discretion, and for less than the full credit value. Food and drink returns Sorry – we cannot accept any food or drinks returns – including biscuits, coffee and water – because of health and safety regulations.Top
Pricing Do prices include VAT?
All prices are displayed exclusive of VAT. You may view your total charge (including VAT and delivery) at the shopping basket page.Top
Do prices include delivery?
You get free next-day business delivery anywhere in mainland Britain and Northern Ireland on orders of £40 and above (excluding VAT). There’s a £3.95 delivery charge on all orders of under £40 (excluding VAT).Top
Products Can I make sample requests?
Sorry, no – we don’t offer samples. But we do have a 14-day, hassle-free returns policy. So if you order products and they turn out not to be what you want, you can return them and get a full credit. Any goods returned must be re-saleable, so they have to be in their original packagingTop
Security What is the privcy policy?
How we deal with unauthorised credit card use?
In the unlikely event that a Leo Office Supplies transaction results in an unauthorized use of your credit card you should follow the reporting procedures recommended by your credit card company and contact us immediately on 01306 743 857 or firstname.lastname@example.org. Most credit card companies cover all charges that result from unauthorized use of your credit card. Some limit your liability to £50.00. If your credit card company holds you liable for unauthorized charges for credit card purchases made on our secure server, we will reimburse you for the liability you incur from the credit card company, up to a maximum amount of £50.00.Top
Is your payment secure?
All our credit card transactions are processed by Streamline part of the Royal Bank of Scotland. We use SagePato automatically transmit an encrypted message to Streamline. We are confident that your credit card details are safe; we back it with our secure payment guarantee. (See above).Top
Are my account details secure?
Yes Leo Office Supplies will not sell, trade or rent in any form your information to a third party. Your information is used strictly for internal purposes to process your order.Top
How do I open a business account?
If you make repeat stationery orders and are a business, school, or other organisation you could be eligible for a free 30 day credit account and possibly better pricing on some products in our range. To apply for a credit account please email us at email@example.com stating your; Company Name Billing and Delivery Address Company Type - (Sole Trader, Limited Compnay, Partnership, School, Charity) Company Registration Number (If Applicable) VAT Number (If Applicable) If you wish us to process your first order at the same time as processing your account application please also include the products codes of items you would like ordered. We aim to reply to all business account requests the same working day if you have any questions please call us on 01306 743857Top
I am a volume stationery buyer can I have contract prices?
We do provide contract prices and service options to large users, if you would like to enquire about contract prices please contact us. By emailing firstname.lastname@example.org including details on your average yearly stationery spend.Top
How do I pay off a Credit Account?
Each time you order items on account we will send you a VAT invoice and a statment at the begining of each month. Payment can be made by Cheque or via Bacs. Please note that the terms on Creidt Accounts are strictly 30 days. Unless othewise agreed.Top
Terms & Conditions Copyright & Trademarks?
This site is owned and operated by Leo Office Supplies (Part of Leo Products Ltd). The material contained on this Web Site, including all design, text, graphics, selection and arrangement of content and all other information on this site are copyright euroffice or its licensees, content providers or technology providers. All rights reserved. Permission is granted to copy, print and distribute in hard copy sections of this Site for the purpose of browsing and shopping or for placing an order at Leo Office Supplies. Any unauthorised use of the material on this site without the prior permission of euroffice may violate copyright, trademark and other applicable laws. Leo Office Supplies respects all relevant trademarks which are marked accordingly.Top
You can email us - email@example.com You can call us - 01306 743 857 Our postal address is - Leo Office Supplies, Castle Court, 41 London Road, Reigate, Surrey, RH2 9RJTop
Can you send me a catalogue?
Yes, We are happy to send our catalogues (To UK postal address only) please email us (firstname.lastname@example.org) with your address. However for the latest prices and products please check our website.Top
I have a complaint or feedback?
If you have a complaint or feedback that you would like to share with us we would be very happy to hear it please email it to email@example.com or call us on 01306 743857 or write to us at Leo Office Supplies, Castle Court, 41 London Road, Reigate, Surrey, RH2 9RJTop